This page is DE XUAN RMA   service guide for you. If you would like to submit an RMA, please follow this guide.

 1. Self check: (Over 50% claimed fault can be fixed easily)

   A.) Please check the manual on our website, http://www.googleusb.com to double check the
        failure symptoms you are facing.

   B.) Please check if there is any latest update of software or firmware for product, especially
        format tools.

   C.) If you didn t purchase directly from googleusb, please return the goods to the vendor where
        you purchased from for repairing or replacement.

   ANY PHYSICAL DAMAGE, MISUSAGE, OR UNAUTHORIZED DISASSEMBLING OF ANY
   PART OF THE PRODUCTS WILL LEAD TO WARRANTY VOID.

   By default, the product is only available for personal and office.

 2. Obtain RMA (Return to Manufacturer Authorization) number from googleusb (Only for 
    Authorized Dealers)

    A.) We send you a RMA Request Form by Email upon request.

    B.) Please fill in all related items, like items number, failure symptom, purchase date and
         invoice number on RMA Request Form, E-mail or Fax back to googleusb.

    C.) Upon receiving the filled RMA Request Form, we will check the form and warranty period
         A RMA number will be issued within 2 working days.

    D.) Any RMA number is only valid for 14 days, other than that a new application needs to be
         filled again.

    ANY RETURN WITHOUT PRE-APPROVED RMA NUMBER WILL BE REJECTED OR  
    DELAYED. IT IS A MUST-HAVE FOR ALL RETURN OR REPAIRING OR EXCHANGE OR
    MISSING ISSUES.

3.  How to send the defective product(s) to googleusb.

The "googleusb RMA Request Form" must NOT be enclosed in the RMA package sent to googleusb, but the RMA number is REQUIRED to be written on the top of the box when you send it/them back. The defective product(s) sent to googleusb without RMA number will NOT be received, repaired and/or returned.

   A). googleusb doesnt accept any collect shipment. All RMA shipment must be prepaid

   B). Don??t make any shipment until having the Shipping Instruction from googleusb. Please ask
        further advice from googleusb Customer Service Dept. as bellow before you send out the
       defective .

4. Contact information:

    E-mail:  support@googleusb.com 

    Contact:    JACK

    Contact phone: +86-755-81241196

    Business hour: 14:00 - 23:59 Beijing Time, Mon.- Fri.